We ensure proper and safe packing in carton boxes with necessary bubble wrap and foam fillings. Poster Airmail or
Express Courier service are used by different customer requirement considering cost, delivery time and requirement
Sample of Shipment Rate
New Oxygen Sports Products Co., Ltd. focuses on original design and manufacture for delicate sports experience and
field needs. All our products are designed and decided for athletes and professionals with the cares from all directions for a safe and happy sports journey.
Running wears and equipment from the first product line of the company successfully accompanies a group of
marathon amateurs running on the joyful journey. With customer satisfaction in mind, we are striving to offer an
one-stop solution for our business partners and creating the best experience for our end-users from more than 30
countries worldwide. We always listen to our users' voices and study together with all our partners on the market and
product trend to catch up the latest design and technique and added series of products for Biking, Hiking and Golf
accessories into our service line. With the fast design and comprehensive sourcing and manufacturing capabilities, we are on the way to fulfill various needs from our customers.
Commitment to product quality
We guarantee our products manufactured with a reasonable standard of craftsmanship and materials, and in
accordance with the tender, the contract stipulated quality, specifications and performance requirements. Other
than our normal production check process, special product certification and inspection records will be provided as required. All our products are guaranteed with 3-month free replacement and 12-month free repair service.
Commitment to customer satisfaction
Born from Phoenix Illumination Group which is a company of more than 11years led lighting related products
development and manufacturing service, NewO2 puts more focus on led related sports wears and sports
equipment. With not only led technology but also materials and sports experience study and investment, we commit to constantly improve our product design in a position of offering unrivalled service and customer satisfaction.
Our customers service team are available throughout and after installation dedicating themselves to ensuring your satisfaction at all times.
Rate Our Service
We'd like to hear from you! If you've had a pleasant experience from our Customer Service team, we'd like to hear
about it, along with any comments or suggestions you feel could improve our service, as we are always looking for ways to enhance and expand our Customer Service procedures.
Ｑ. What products do you offer? We offer sports accessories and smart sports equipment including exercise mobile belts and bags as well as LED glow safety gears, bags, belts, bracelets, armbands and waist pack. Heartrate smart bracelet, Bluetooth helmet and bone conduction earphones are also very popular offers from us.
Q: Are you a factory or trading Company? We are born from Phoenix Illumination which is a big factory of led light related manufacturing and design. With
NewO2，we invested more sports wears factories and continue to do both manufacturing and design as well as
trading of the products across all related companies.
Q: How do your factory do quality control? Our factory is ISO certified with complete QE process for incoming materials and finished products.
Q: Can I have the products with my own logo? Yes. We can offer both OEM and ODM service with prototype design and small MOQ.
Q: How much is the cost for customer logo? For more than 500pcs, no extra cost. For less than 500pcs, the cost need to be calculated on the exact requirement.
Q: Can you do the design for us? Yes. We have a professional team with rich experience on prototype design. Pls share the ideas and how you would like to do. We will do the rest work for you.
Q:What kind of files do you accept for logo printing? PDF, Coral Draw, AI, EPS, high resolution JPG
Q: Can I get free samples？ We are very pleased to supply you samples and would like to offer free ones when the value is low and items are in
stock with the shipping cost paid by customers. :)
Q:How can I get a sample to check your quality? After price confirmation, you can require for samples to check our quality counter display. If you need the samples, we will charge for the sample cost .But the sample cost can be refundable after order confirmation when your quantity of
the order is more about the MOQ.
Q:How long can I expect to get the sample? The samples will be ready for delivery in 3-5 days after we got the payment. Normally the samples will be sent to you
via express and arrive in 3-5 days. You can use your own express account or prepay us if you do not have an account.
Q:When can I get the quotation ? We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell
us in your email so that we will put your inquiry high priority.
Q: Can you give me a discount? Yes, based on wholesale service, we have better discount for bigger quantities. We will quote you the best price based on your order quantity.
Q. What is the lead time for mass production? The lead time of MOQ is about 10 to15 days. For bigger orders typically 30days and this need to be confirmed case by
case depends on the order quantity and the season you place the order. It is suggested that you start inquiry two
months before the date you would like to get the products at your country.
Q: Why your price is higher than other suppliers ? Different products has different prices, although the same product which use different fabric and workmanship will
have different price, as suppliers, we promise to provide the best pre-sales and after-sales service for the customers!
Q: The shipping cost is too high, can you give me cheaper shipping cost or free shipping? When we calculate the shipping cost for you, we will use the cheapest and safest courier, and it is shipping company
who ask us to pay, we can't give you any cheaper or free, pls kindly understand. But we can promise that we will not ask you to pay more shipping cost, if you think it is too expensive, we can use your own shipping company or agent in
China which is cheaper.
Q: How can i believe that after i payment you can send the goods to me? All transactions are trade assured by Alibaba. If we did not send the order out after receiving the payment, you can
make complaint on Alibaba, Alibaba will judge for you. As a gold supplier on Alibaba, you can see no bad feedbacks or
complaint on us now, we are trustable and reliable supplier.
Q: Do you offer door to door shipping? Yes. We can ship by sea, by air or by express as well as air mail by DHL, FEDEX, UPS, TNT, EMS and China Post.
Q: Can you offer dropship service? If you need us to send the goods directly to your Amazon FBA warehouse or directly to your customers, we will do as